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Virtual Staffing Q&A
 
Virtual Staffing Q&A


Still not convinced that virtual staffing is the way of the future? Still not convinced that virtual staffing fits your business? Read on ...we've taken some of our most oft asked questions and compiled them here for you.


Q: What is a Virtual Assistant?
A: According to the Alliance for Virtual Business,

"Virtual Assistants (VAs) are independent entrepreneurs providing professional administrative, creative, managerial, technical, business office and/or personal support services. VAs use the most advanced means of communication, and the newest and most efficient and time saving office products and work delivery, regardless of geographic boundaries. Virtual Real Estate Assistants work from their own offices, on a contractual basis, and abide by an established Code of Ethics requiring integrity, honesty and due diligence."
Q: What will a virtual real estate assistant do for me and my business and how do I use a virtual assistant?
A:

In short, a VA can do just about anything a regular employee can do. You just won't see his or her face every day and the manner in which you send tasks to him or her will vary slightly.

Instead of walking paper files into the next office, you can simply attach those same electronic files to an email and hit send. Your virtual assistant will work on those files according to your instructions and return them, mail them, or do whatever else you request with them.

Q: How can a virtual assistant help me make more money in my real estate business? How are other real estate professionals using virtual assistants?
A: The list is long:

Perhaps the most important thing he or she can do is relieve you of the mundane, time-consuming tasks that keep you from selling. As a real estate professional, your time needs to be spent out on the streets and in front of clients, not with your head tucked in a filing cabinet.
You virtual real estate assistant can also be your telemarketer, do follow up calls after post cards or letters that have been sent (which by the way, he or she can also mail those post cards or letters for you). Follow up calls and outbound cold calling are essential in any real estate business to keep touching new potential clients - your telemarketer can also do the cold calling for you. Give you virtual assistant a simple script, tell him or her what you want done with the good leads, and unleash him or her on your prospect list! If the prospect appears to be a good lead, ask virtual assistant to gather as much information for you as he or she can and send the good leads back to you for follow through.
Your virtual real estate assistant can also take your inbound calls for you. I do not recommend using a company which utilizes a bank of people answering phones. Each and every client should be treated as the individual that they are. Each client, regardless of how big or small should be assigned just one admin. This admin is then able to get to know your clients/customers, your business, and how you like your work performed. That's how the personal touch and true human element stays intact. Sending your callers to a bank of phone operators generally doesn't foster that kind of relationship or human contact. Answering your inbound calls for you is as easy as forwarding your existing business line to your our admin.
A virtual real estate assistant can save you money because you don't need to rent office space to accommodate him or her, or buy a computer or desk. You virtual assistant is an independent contractor so you don't need to pay FICA, health insurance, vacation time, Social Security, or other taxes and employee benefits.
A virtual real estate assistant can help me make more money by also acting as my marketing assistant. He or she can take inbound customer calls or make outbound telemarketing calls. He or she can search for leads so I only have to follow up with the hot ones.
Our business sees all levels of involvement when it comes to what our assistants can do for our Real Estate clients. Everything from assisting with closing papers and sending them to the attorney and the lender, to answering phones and helping with prospecting.
Q: How can hiring a virtual assistant benefit me and my real estate business?
A:

As a real estate professional, you need to constantly have new leads flowing you're your sales pipeline. A virtual real estate assistant can help you find those leads, help you qualify them, and basically act as an extension of you. This keeps you out there selling and can ensure a constant flow of new leads. Virtual assistants work best when plugged into your current marketing system. If you're doing marketing campaigns that already work well, but need to do more of it to keep the leads coming, task portions (or all) of that out to your virtual. Let her do the prep work so-to-speak and free you up for the more important activities like closing the sale.

They're the savviest of the savvy when it comes to operating on a low budget and using technology to their advantage. Their cost consciousness should extend to your business expenses as well.

Most are equipped with the latest software (and lots of it), multiple phone lines, Internet, e-mail, fax machine, cellular phone, copy machines, scanners, and a great attitude. He or she should use all of the latest technology to communicate with you and get your work done as quickly as possible. Hiring a virtual assistant that already comes with all of the best software saves you hundreds of dollars by not having to purchase all of that software programs yourself.

A virtual real estate assistant should only "clock in" when they're on your project. This means you don't pay for their time playing solitaire on the computer or while they are waiting for the next assignment.

A virtual real estate assistant can free your time to do what you're good at and what's important to your company. Whether that's making sales, following up on leads, attending speaking events, or doing the other meaty tasks your business requires.

Q: How can I trust a person I've never met in person, and never will, to keep my leads and my business confidential?
A:

VA's are as concerned with your business success as they are with their own. In fact, their success depends on your success. So, a virtual assistant can become one of the best assets and business partners you've ever had. Just like you, they are business owners and very interested in helping their clients.

It's also a good idea to get your virtual assistant or the company providing the virtual assistant under strict confidentiality agreement.

At Team Double-Click®, we thoroughly screen all of our contractors to ensure the best quality. Each goes through a 7-9 step interview process and testing system, which measures flexibility, trustworthiness, reliability, candidness, assertiveness, and whether or not they have a helping disposition. We also stand behind our contractors. If a bad one slips through and doesn't work out, we replace that person immediately. You should expect similar from any staffing agency you work with.

Q: How quickly will a virtual assistant be available to me when I need to assign a task? When will she/he get it back to me and how?
A:

A good virtual assistant will be available almost immediately - if he or she is serious about her job and clients. Most virtual assistants work with a handful of clients and need to prioritize their work. Your virtual assistant should let you know, when you send him or her a new task, when he or she will be able to get to it and the assistant should ask you how high the priority.

Q: How can I find a good virtual assistant?
A:

Virtually, of course! Isn’t cyberspace great? That's probably the best place to go in search of your very own VA. The best option; however is to find a good virtual staffing agency. An agency will save you a lot of time by screening the virtual assistant for you and choosing the best one to match your needs. As an added bonus, if the VA doesn't work out for you, all you need to do is make one simple phone call and the agency should be able to find another one for you quickly and without additional time wasted, or extra charges.

Q: How can I successfully screen a virtual assistant?
A: There are several things you need to know before you start looking:

What exactly do I need help with?
What expertise does the VA need?
How much do I have available to spend?
How quickly do I need this project done?
How long will I need virtual assistance?
How often will I need my VA to work?
What hours should he or she be available?
What days of the week?
Is there any specific software he or she needs to have?
Is what I need accomplished so specific that I'll need to incorporate some training time?
 How will I pay him or her? Visa, MasterCard, Check, PayPal, wire transfer?
How do I want to communicate with my VA? Phone, e-mail, snail mail, or a combination?
Does my VA really need to be located in a particular time zone, country, part of the country, city?
Any other particular qualities you'd like your virtual assistant to have?

Just as you would screen someone who would apply to work in your office, you'll still need to spend a little time screening your virtual assistant. You'll need to tell him or her what you need and want, and what is and isn't acceptable. You'll also need to negotiate pricing and terms with the virtual assistant.

To simplify this entire process, choose a good virtual staffing agency. The agency should:

Assign one admin to you
Screen that admin
  Place that admin under confidentiality agreement
Treat you like an individual
Ask their Admins to time themselves carefully so your charges are accurate
Not round their minutes up to hours
Keep you updated daily on tasks completed
Q: How do I train my virtual assistant to do what I want?
A:

Training a virtual assistant shouldn't be any different than training an in-person assistant. Use the latest technologies that everyone has access to in order to facilitate training. Communicate your needs via telephone, instant messenger, and by emailing documents for review.

Ask your potential virtual assistant or the virtual staffing agency supplying if there is a free training period. I highly recommend asking for at least two hours free time for training. Assistants do occasionally leave (or not work out): you shouldn't have to pay to retrain a new assistant each time this happens.

Speaking for Team Double-Click®, we do offer two free hours of training time with each admin for the reasons I mentioned earlier: they do sometimes leave and you shouldn't be penalized.

Q: How do I ensure quality with my virtual assistant?
A:

The best approach, if you're hiring on your own, is to get a complete history of the virtual before hiring him/her. While this isn't always foolproof, it does help.

Next, require him/her to send you a daily reporting of what was accomplished and how many hours logged. I recommend asking for this report in a simple end-of-the-day email. Then you always know the status of your tasks and what you're spending.

Carefully review everything your assistant returns to you completed until you've developed a comfort level with him/her work.

Correct mistakes quickly and immediately when they happen. No one can learn to do things differently if they're not told that they made a mistake. When you catch an error, notify your assistant and tell him/her how to correct it. Don't offer to correct the mistake for him/her but ask him/her to fix it and send it back to you.

Q: How can I manage an assistant who is 100's of miles away?
A:

Well, do you mean manage or micro-manage? No successful business owner can afford to micro-manage. If you need to micro-manage, you should find someone to sit right next to you in your office. If you can refrain from micro-managing and allow your admin to think and do on her own, you'll have no problems managing him/her from a distance. Through proper candidate selection, proper training, clear and concise instructions, and the daily reporting I mentioned earlier, there should be no serious problems.

Q: What does it cost to have a virtual assistant?
A:

A virtual assistant is far more cost effective than a regular employee. You may pay more per hour than a regular employee, but leave out the FICA, state unemployment taxes, Social Security, health insurance, vacation time, sick time, 401(k), profit sharing, Christmas bonus, holiday pay, and other benefits you need to offer a regular employee, and a virtual's wage comes out far lower than that of a regular employee.

A virtual assistant should be set up as an independent contractor - never an employee. You don't want to be held liable later on for his/her office not being ergonomically friendly or for him/her developing carpletunnel syndrome. If you use a virtual staffing agency, check with them first to be sure the admin they assign you is set up as a contractor or at least an employee of the agency - not an employee of your company. Hiring the virtual assistant as an independent contractor is also what gets you out of paying all the taxes, health insurance, and so on.

A virtual assistant can save money in other areas as well. How much does it cost you to maintain office footage, a computer, a phone line or two, a refrigerator, a microwave, a desk, electricity, heat, air conditioning, and parking for your regular employees? With a virtual, you don't need any of those things - he or she supplies his or her own.

The fee for a virtual usually depends upon the area of the country where he or she is located and their area(s) of expertise. Virtual assistants charge between $15 and $75 per hour. But, you only pay for the time he or she actually spends working on your tasks. Others still may agree to a flat fee based upon individual project requirements. Either way, you come out ahead.

Q: How many people are in your bank of people who answer phones for clients?
A:

ZERO! We don't have a bank of people answering phones. Each and every client is treated as the individual that they are. Each client, regardless of how big or small is assigned just one admin. This admin is then able to get to know your clients/customers, your business, and how you like your work performed. That's how we're able to give that personal touch!

Q: What if I'm not happy with the admin you assign me?
A: We're huge on customer service. If for any reason you're not happy with your admin, we want to know right away. First, we'll try to work through the problem. If it's something that can't be worked out, we'll replace him/her for you.
Q: I don't know how to transfer the files or how this will all work.
A: That's no problem. We've helped lots of clients just like you in similar situations. We're happy to walk you through it step-by-step and at no added charge.
Q: Are your Admins the scrapings from the bottom of the barrel? The ones that corporate America didn't want?
A: On the contrary, you'd be amazed at the education levels of the people who work for Team Double-Click® and our clients. These aren't people left behind by corporate America. They're the ones that chose to leave corporate America behind to be home with their kids, elderly parents, or ill spouses. Many have Ph.D.s, MDs, and various other degrees. They've worked for some of the largest and most prestigious corporations in the world. But their choice to stay home has also left them needing and wanting additional income and wanting to make a contribution to the world's workforce. This makes our group unique - they WANT to work. They don't have to work. Wanting to work versus needing to work tends to make a more productive and happy worker. And a happier worker means a better quality worker!
Q: Will my virtual admin or marketing assistant live near me?
A: While it's possible, it's not likely. Because all of the work we do for you is done via the internet, fax, phone, and snail mail, it's generally not necessary. Your admin may be located hundreds of miles from you, but rest assured that he/she is well-versed in the latest technology and able to make it all flow smoothly from afar.
Q: Can your assistant answer my office phones, even if she's not in my office?
A: That's an easy one - ABSOLUTELY! It's as easy as ordering a "call forwarding" option from your phone company. You then punch in the code that your phone company requires and forward the phone to your admin. She'll answer your calls, answer caller's questions, and relay messages back to you.
Q: Isn't a service like this expensive?
A: Not at all! In fact, our services are quite affordable. First, your overhead costs are lower. No computers to purchase, no desks to buy, no office space to provide, no holiday pay, no FICA, no sick time, and no heat and electricity to foot the bill for. And with hourly rates as low as $25/hour, we become even more affordable.
Q: Can I set my own budget?
A: Of course. We realize the importance of staying within a budget. It's as easy as letting us know how many hours per week of our services you can afford. Our admin will be made aware of that time "cap" and do her best to get as much done in the allotted time as she can. Whatever doesn't get done will wait until the following week. S/he'll also work with you to determine priorities to ensure that your most important tasks are always completed first.
Q: How do your virtuals work?
A: Quite well, thank you. Just kidding (see, we can even have a virtual sense of humor). Virtual assistants come in all shapes and sizes, just as any business does. Our VA's all work from home-based offices. They're the savviest of the savvy when it comes to operating on a low budget and using technology to their advantage. Most are equipped with the latest software (and lots of it), multiple phone lines, Internet, e-mail, fax machine, cellular phone, copy machines, scanners, and a great attitude. Many even come with a cat or dog! He or she will use all of the latest technology to communicate with you and get your work done as quickly as possible. And, possibly best of all, they only "clock in" when they're on your project, not while they're sitting at your desk, using your electricity, playing solitaire!
Q: How can I trust someone I've never met?
A: Our VA's are as concerned with your business success as they are with their own. In fact, our success and their success depend on your success. So, our virtual can become one of the best assistants and business partners you've ever had. Just like you, they are business owners and very interested in helping their clients. Plus, you've got Team Double-Click® to back you up should you run into any problems. We've got lots of satisfied clients whom we'd be happy to give you as references.
Q: What can I do to be sure I get what I'm looking for in an assistant?
A: Now that you've decided to hire a virtual assistant, there are several things you need to ask yourself and relay to us:

What exactly do I need help with?
What expertise does the VA need?
How much do I have to spend?
How quickly do I need this project done?
How long will I need virtual assistance?
How often will I need my VA to work?
What hours should he or she be available?
What days of the week?
Is there any specific software he or she needs to have?
Is what I need accomplished so specific that I'll need to incorporate some training time?
How do I want to communicate with my VA? Phone, e-mail, snail mail, or a combination?
Does my VA really need to be located in a particular time zone, country, part of the country, city?
Any other particular qualities you'd like your virtual assistant to have?

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