Frequently Asked Questions

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Please read more about our company on our website and read all of our Frequently Asked Questions.

No you don't. Team Double-Click® and teamdoubleclick.com do not employ the use of spyware or adware and even condone its existence. Whatever you picked up, we can assure you it was not from our site.

Quite real. One of our contractors put it best in this thank you note:

"I just wanted to take a minute to let you know what a great operation you have with Team Double-Click® Every one that I have dealt with has been so kind, helpful and has gone out of their way to answer whatever question I might have had. I don't know what I expected, but I thought because we were all "virtual" workers, there would be none of the usual bonding that goes with working together. I am pleasantly surprised and so happy to be a part of Team Double-Click®!

Thank you again for giving me the opportunity to try out new things, and experience a whole new world for me. I am thrilled to be able to work at home, and enjoy working with the clients that I have been assigned. I hope that I continue to learn more each and every day, and that Team Double-Click® continues to provide a much needed service!" ~D.T.

Nothing - training is free if you are registered as a contractor/member/freelancer with Team Double-Click®. Please visit www.teamdoubleclick.com/freelance.html to register as a Team Contractor.

Almost never. As a virtual assistant you will generally perform administrative tasks for a client. Such as answering phones, creating spreadsheets, sending out mailings, typing up correspondence, screening emails and much more. Click here to view our current openings.

It may be one of several reasons. We interview ahead of client need and demand so we're ahead of the curve when a new client hires our services. This allows us to quickly place that client with a virtual assistant. Unfortunately for our Team Contractors, it may mean some "bench time" before actually starting work. But, this practice gives us a huge advantage over competition and it knocks our clients' socks off when we can find an able-bodied admin for him/her in a matter of moments.

It's also possible that we don't feel you're a good fit for the particular clients that we have available at the time. We carefully match skills, availability, ability or inability to do certain tasks, and attitude with our clients. If you've been notified that you're "on the bench" please hang tight, we'll find something for you.

Also, if you've interviewed and have been asked to return confidentiality papers, set up an email account, or given any other instructions that you haven't followed through on, you've likely been stricken from consideration. We're big on doing what you're asked to do and doing what you say you're going to do. So, if you've promised something that wasn't done or followed up on, we assume that you didn't want the job.

That varies depending on many factors:

• Your availability (how many hours per week, what hours during the day/evening).
• Your skills (for example: writers are much harder to place than virtual assistants)
• What types of jobs we have available at the time
• Whether or not you respond to a group work call
• Whether or not you respond when we email you individually about a new job

It's fair for us to let you know, though, that while we're constantly marketing and developing new business in order to provide work for our Team Contractors (such as you, hopefully!), we cannot guarantee that we will be able to find work for every Team Contractor.

You will be an Independent Contractor working with Team Double-Click®. Team Double-Click® does not employ its virtual assistants. You are an independent contractor. You will need to cover your own normal business expenses, taxes, and business operations. You are free to work whatever hours of the day you choose and in the manner you choose.

Yes. Since you are not an employee of Team Double-Click®, you will be responsible for your own taxes.

If you do not make more than $600.00, there will not be a 1099 issued.

Team Double-Click® does not charge any fees.

Team Double-Click® does not charge any fees; therefore there are no fees to refund.

This means that during the term of your contract with Team Double-Click® and for one year after your contract is terminated for any reason, you cannot solicit any of our clients to work for them directly.  If you solicit our clients you will be charged a commission of 15% of all revenue billed to the client or customer of the client by Independent Contractor for a period of one (1) year or the sum of Five Thousand and No/100 ($5,000.00) Dollars, whichever is greater.

Click on the link below and you will be taken to the Login Help page

https://secure.teamdoubleclick.com/support/login_help.html

When we sell our services to clients, we sell the fact that they are only charged for time used. Many clients want standby from say 8am - 5pm and to answer his/her phones when it rings. This means you'd clock in only when answering and handling phone calls. We don't see this as a problem because we're happy to fill up the rest of your time with other clients and tasks. BUT, you have to be available for the inbound calls during the hours the client requests. So a 3-, 4-, or 5-hour availability doesn't do much for most clients and makes you very hard to place.

We do get some short-term project work, but not nearly as much as the ongoing, permanent-placement-type work.

These factors will certainly make you harder to place. Most clients want someone who can be a full-fledged office assistance from afar. This includes answering the client's inbound calls and making some outbound calls for him/her. And they don't want duties split between assistants (i.e. one who can answer phones and one who can do other tasks). This means that when we're looking for virtual assistants to fill these positions, we must look for people who can do all of it - answer phones, make outbound calls, and perform other general administrative tasks.

To address the second question, when we sell our services to clients, we sell the fact that they are only charged for time used. Many clients want standby from say 8am - 5pm and to answer his/her phones when it rings. This means you'd clock in only when answering and handling phone calls. We don't see this as a problem because we're happy to fill up the rest of your time with other clients and tasks. BUT, you have to be available for the inbound calls during the hours the client requests. So a 3-, 4-, or 5-hour availability doesn't do much for most clients and makes you very hard to place.

We do get some short-term project work, but not nearly as much as the ongoing, permanent-placement-type work.

Only insofar as the attitude you should have when working with them. Every client should be treated as the only client (in attentiveness, originality, and care). But they are not your clients. Your client is Team Double-Click®. And you are working with those clients on behalf of the company. In other words, you are an extension of Team Double-Click®, but the client does not belong to you. Think of working for Team Double-Click® like working for Kelly Services in that if you are sent to a client's location to work, is that your client or is it Kelly's client? The client belongs to Kelly just as Team Double-Click's clients belong to Team Double-Click®

Good question, since it's asked quite a bit. The contract you agreed to when you signed up states that we will pay you within 30 days from the day you invoice us. But, we understand that everyone can't live on those terms. We normally pay within two weeks, but we can't always pay in that time frame. We sometimes take longer to pay than two weeks but will notify you if that's the case.

Please login to our website and click on the button that says "Click here to go to your current sign up step" to move to the step that you are currently on. 

Unfortunately, you are not allowed to retake the skills tests.  Good luck in your search for work from home.

Unfortunately, you are not allowed to retake the skills tests.  Good luck in your search for work from home.

Most of our clients are looking for Virtual Assistants who have the availability to answer phones during regular business hours, Monday-Friday.

We cannot answer this question because there are too many variables involved:  the skills of the VA, the needs of our current clients, the number of hours the Virtual Assistant has available to work.  We do not guarantee the number of hours you may receive if you make it through our interview process.

We cannot guarantee when you will be placed with a client or how quickly you can build up to full time.

Most of our clients are looking for Virtual Assistants who have the availability to answer phones during regular business hours, Monday-Friday.  We need people who are available to perform the work for the clients during regular office hours.  Most of the work is part time.

Since we are working virtually, we need to confirm that you are who you say you are.

If you ever quit with no notice or do not respond to our phone calls we need to have an alternate way to get in touch with you.

No. An EIN and W9 is only required if you reside in the United States.

Thank you for your interest in our company.  Unfortunately, at this time we do not have any openings for people living outside the US or Canada.

If you have completed the skills tests and returned the pre-interview questions, your file is being reviewed to determine if you are eligible for an interview. Once your questions have been reviewed and you have been accepted to move on through the interview process you will receive an email from us explaining your next steps in the process.

If you received a passing score and completed the test within the time allotted, you are in line to be scheduled for an interview.

Absolutely. If you dont remember your email password or would like to change it to something different. Please go to https://secure.teamdoubleclick.com/support/IForgotMyPassword.asp and request a password reset by entering your Team Double-Click email address. The password reset link will come to your email account that you registered with. After clicking on the password reset link you receive you will see a checkbox that states "change email account password". Checking this box and entering the new password will change both your Team Double-Click email password as well as your website login password.

1. Try closing outlook and restarting your computer or
2. Double check your email settings are as follows:

• Incoming and outgoing server are mail.teamdoubleclick.com
• Username is yourname@teamdoubleclick.com and you have entered the correct password
• Click on more settings
• Goto outgoing server tab
• Check "my outgoing server requires authentication"
• Check "logon using"
• Enter username and password from above here as well
• Click on advanced tab
• Change outgoing server from port 25 to port 2626
• Click ok
• Click finish and try to send and receive again

If your email is still not working then contact vasupport@teamdoubleclick.com for further troubleshooting.