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Customer Service Solutions
Customer service is one of the easiest departments for companies to start with to begin transforming their entire corporation into a virtual company.
In response to our clients ever-changing needs to outsource customer service, while still keeping it US-based, Team Double-Click® has developed our enterprise-wide customer service solutions.
What happens to the customer service calls that come into your company? Are they answered in a timely manner? Are they answered at all? Are they answered by someone who speaks English? Many of our clients have shared that their clients are becoming angry at their inability to get quality assistance when they need it.
But what if…
What if you could have all of those incoming customer service calls answered quickly and efficiently? Team Double-Click’s customer service solution makes that happen. Over the years, and with the help of our virtual assistants, we’ve developed a comprehensive, enterprise-level solution, which utilizes our virtual assistants, to effectively follow up on each and every customer service call that passes through your company. The virtual assistant solves the issue to your specifications when s/he can and passes the issues on to management when s/he can’t.
Our customer service solution is unique to each client which employs the solution. Our customer service solution is not a software program. Our clients’ customer service calls do not enter into a pool of virtual assistants. These are your calls, which are served for you, and it’s your own individual group of Team Double-Click® virtual assistants performing the customer service work.
Team Double-Click’s customer service solution utilizes your existing CRM program, which is operated by our virtual assistants on your behalf. Your incoming customer service calls are funneled into the solution, assisted by our virtual assistants and followed up either to your specifications or ours (if you do not have a preferred follow up regimen) and handled quickly and efficiently. The customer service solution includes funneling of your customer service calls into a unique telephone number, which is unseen by your clients, email follow up templates, follow-up-by voice-scripts, and trained virtual assistants ready to assist your callers.
Contact your Team Double-Click® representative today for more information.
