My Team Double-Click® Virtual Office Help and FAQs
What is My Team Double Click® Virtual Office?
A place to manage the tasks that you have assigned to your virtual assistant, or that your virtual assistant has assigned to him/herself. It will track the due dates of projects as well as keep track of the time spent on various projects.
My Team Double-Click® Virtual Office saves you time and increases your efficiency by:
Allowing you, the client to enter in your task requests. This lessens the time you have to spend on the phone.
Allows you to check task statuses, task assignments, due dates, and task notes at a glance. No need to access multiple tools to access your information.
Having all your communication with your virtual assistant in one place, there is never a question of when or if an email was sent. All communication history is saved.
Easily view the time your virtual assistant spent on each task. You can then print a summary report to Excel of all of your hours for any time period, for any task, or for any project.
By having all your information at your fingertips, you can focus on getting the work done that you need to get done.
Upload all of the files you and your virtual assistant use. This helps eliminate lost files due to computer crashes or when a virtual assistant moves on or needs to be replaced.
Easily add additional or replacement Virtual Assistants – no work is lost because the next virtual assistant can see exactly where her predecessor left off!
My Team Double-Click® Virtual Office eliminates the need for cumbersome “daily reporting” via email. All hours and time spent are logged directly in the Virtual Office for you to see anytime you wish!
All data input to and through My Team Double-Click® Virtual Office, including tasks, files, and email are quadruply backed up each day and stored for two weeks.
My Team Double-Click® Virtual Office is web-based, thus allowing you to be at the end of the earth and still view your “office” and “check in” as long as you have internet access.
What are the Features of My Team Double-Click® Virtual Office?
You both log in the same way. Everyone has a unique log in to the system. What a client can access in My Team Double-Click® Virtual Office is different than what a virtual assistant can access. For example, when a client logs in, they can only see their work requests. Whereas, when a virtual assistant logs in, they can view all of their work requests for all of their clients.
Am I notified when a client or va makes a work request or adds a task?
Yes, My Team Double-Click® Virtual Office sends an email and/or text message when a client or VA adds a work request.
Can I access the system from my telephone or blackberry?
Currently you are not able to access the system by telephone or if you can the features will be very limited.
Why isn’t any information coming up when I click the buttons for more details or to leave a message?
You must allow popups for this system to work. Please set your popup blocker to allow popups for this website.
How is my account set up?
Team Double-Click® will set up your account access and the access for your virtual assistant.
